FAQ
Where are your products made?
- Manufactured and packaged in Korea
- Our high quality plant ingredients/extracts are sourced from farms in Korea as well
Is it vegan and cruelty-free?
- Zentella skin care is 100% vegan and cruelty-free! ᵔᴥᵔ
- We also do not use ingredients produced by animals or even animal byproducts!
Is it safe for sensitive skin?
- All of our products cater to sensitive skin types!❀
SUSTAINABILITY
-I chose a biodegradable bamboo sheet as the sheet mask's material! You can throw it in a compost bin and it will break down in about 10 days.
-The packaging and shipment boxes for the bundles are also recyclable!
-The packing peanuts (if yours comes with it) are biodegradable, plant based and can be dissolved in water!
I am working on slowly finding ways to be more sustainable especially with new products I am developing, so I am very excited for the future of Zentella to contribute in helping cut the industry's waste problem.
All products are 100% vegan and cruelty-free, always :)
DESIGN
IG- @alanisave is behind the plant drawings on my sheet mask packaging!
I grew up with her in the Philippines and she’s one of the best artists I’ve ever met!
IG- @ayebombay is the one behind the logo! I gave him what I wanted, and he did it exactly the way I asked! Amazing designer for your custom needs!
IG- @growthubnet is behind the full website redesign!
SHIPPING
Do you ship internationally?
- I ship to whatever countries the website will allow (Canada, Hong Kong, etc) but the shipping will be more expensive! If you order from another country and pay for shipping, I would love to ship my products to you! Unfortunately, I cannot do free shipping for those orders.
Where do you ship from?
- USA
When will I receive my order?
- Please expect it to be delivered within 3-5 business days after you get the “shipped” email!
Do you ship on Saturday’s and Sunday’s?
- I only ship Monday-Friday before 5pm! Any orders placed on the weekend will be shipped on Monday!
RETURNS
We currently do not offer returns. Thank you for understanding!